Meet our Team!
Doug
Doug first fell in love with Macs in the early 80's. At the age of 17, Doug enlisted in the US Army where he studied basic electronics and high frequency radio repair. He performed depot level radio systems repair while serving in Desert Shield / Desert Storm.
After being honorably discharged he began working for HEB in the days of cash registers, green screen terminals, dot-matrix printers, satellites & phone systems. Through 7 years of field service, HEB evolved in technology to include PC based point of sale systems, Dell & Sun servers, Cisco networking & Voice Over IP phone systems. He spent his last 4 years with HEB in a staff position where he helped facilitate many of the technology systems still in use today. His role also included the training and support of field technicians throughout the state of Texas. Doug left HEB in 2006 to become an IT consultant for small businesses.
In 2007 he founded Mac IT Solutions as he saw the number of Apple users quickly growing. He has since provided support to hundreds of customers and become the most highly recommended Apple Consultant in the San Antonio area. His specializations includes both Mac & Windows server operating systems, Cisco networking and VoIP phone systems, and is a leader in integrating Mac & Windows systems. Doug enjoys spending time with his wife, Crystal whether working, mountain biking, camping, or just relaxing at home.
Doug holds certifications and competencies as an Apple Certified Technical Consultant in 10.5, 10.6, 10.7 and iOS Mobility.
Juan
Juan joined Mac IT Solutions as a technical consultant in 2010. He got his first Mac back in 1994 and has been a huge fan ever since. He comes to the team with 12 years of IT and networking experience on both Windows and Mac platforms.
Having received his Bachelors in Computer Science at St. Mary's University he went on to pursue his Masters in Management of Technology at UTSA. When that didn't seem like enough schooling he decided to get his Project Management Certification (PMP).
Juan enjoys spending time with his wife Melissa and son Ian.
Juan holds Apple Certificatoins for 10.6 as an Apple Certifified Support Professional
Crystal
Crystal became involved with Mac IT Solutions in 2009 as the business boomed.
Crystal's long history in administrative and HR support proved to be crucial to the success of the business.
Her daily duties include managing our helpdesk ticketing system, scheduling appointments, billing & bookkeeping, and other general administrative duties…not to mention helping Doug keep his sanity and remind him that he's not always right (though he usually is).
Brian
Brian originally introduced Doug to small business IT consulting. He has been a great teacher and mentor, not to mention a continued valuable asset to Mac IT Solutions.
While gainfully employed as a Microsoft Certified Engineer for another local firm, Brian still finds time to help us with our larger Windows customers. He brings such extensive knowledge in server and networking systems that we don't know what we'd do without him.
Brian holds Microsoft Certification as an MCSE with numoerous other MS Comptencies.
Partners
We simply can't be experts at everything tech. We know our limitations and when the needs of our customers fall outside our areas of expertise we can always rely on the solid partnerships (and friendships) that we've established with other local vendors as well as the Apple community. We have experts in Cisco networking, Apple, Microsoft, disaster planning, and data recovery, web & software development, you name it. If we can't do, we probably know someone who can!
