New Hire

Start Date *
Start Date
When is your new hire showing up for their first day of work?
Newbie's Full Name *
Newbie's Full Name
Please provide your new hire's first AND last name
Newbie's Number
Newbie's Number
Accounts Needed *
Software Needed *
What computer will this person be using? A new Mac, an existing Mac (if so, which one?), or a personally owned, "Bring Your Own device" (BYOD)? If a new computer is required, please complete our New Device Form.
I need this done ASAP! *

Employee Termination 

Terminated Employee Name *
Terminated Employee Name
This is for our information only. No message will be sent to this address.
List the current company owned devices (Macs, iPhones, iPads) used by this person.
Additional Security Changes *
In some situations it's a good idea to change commonly known passwords. Check if you need any changed.
It's best to delete the user's company cloud accounts (like Box, Dropbox, Google Drive, OneDrive) and reassign the content to another user. Tell us who should be the new owner.
Will you be hiring a replacement?
Termination Date *
Termination Date
Termination Time *
Termination Time
Is this termination highly sensitive? *
I need this done ASAP! *

New Hire

Network Problems?

Let's see what we can do about it!                                                                                                                                                                                  Help us narrow down your network issue by submitting the information below

BACKGROUND

The challenge with troubleshooting a network is there are many variables. Potential contributors to slow network performance include:

  • Speed of your Internet — upload and download speeds. If you want to see what your current speed is, launch Self Service and run Internet Speed Test (you'll also have the option to open a support request at the end of the test).
  • The number of users on your network, the number of network consuming applications they are using, and yes, streaming music or videos can be a big culprit.
  • The age of the device being used. Older devices simply can't process as quickly.
  • Local wireless speeds.
  • Local wired network speeds.
  • The software in use. Is it up-to-date, crashing or having a central, cloud-hosted network issue?
Name *
Name
Or let us know, "It's the same problem I reported last time — see existing or previous ticket." Is it a video, audio or phone issue?
Have you experienced this problem before? *
Where were you when the problem occured? *
How were you connected? *
What device were you using? *
Date problem occurred. *
Date problem occurred.
Time problem occurred. *
Time problem occurred.

Opening new location? Office move? Upgrading hardware?

Name *
Name
Time Frame *
Hardware *
Will this project require you to change or upgrade the hardware for any servers, workstations, displays, external storage, or mobile devices?
Software *
Will this project require you to change or upgrade the software on any servers or workstations?

Information needed from sit-down Project Meeting with client

Name *
Name
Phone *
Phone
Build project overview in Project Ticket Build Sub-Tickets with Tasks and assign those tickets to individual engineers
Build estimated timeline for completion of each project phase Define who will update client on changes or delays
Ensure each task has an owners & they have been made aware Clearly define which tasks you own & which task others are responsible for
$
$
Date
Date
Time
Time

Customer Satisfaction

Publicity
We’d love to feature your company as one of our valued customers. Do we have your permission to use your company logo on our web site?
We’d love to follow your company (and we wouldn’t mind a few extra followers too)! Will you kindly indicate any social media that your company utilizes?
How are we doing?
How are we doing?
Mac IT is the BEST!